Case Study with RIT-AIR®

Typically a client will come to us with the following:

Issues

• Business undergoing growth
• Taking new people on board without structures in place to support them
• Lack of accountability and role definition
• Lack of shared values and understanding
• Communication issues
• Not sure where to ‘put’ certain people
• Leadership skills need strengthening
• Generational mix in the business - Gen Y issues

When a business grows it starts to become obvious that keeping up with the changes, supporting, motivating and engaging current staff and those new staff coming on board, requires some structure and foundation. There tends to be a lack of accountability and / or lack of mutual understanding about expectations between managers and their staff.

From a leadership point of view, many managers have not been given adequate training in what is takes to be a great leader and a manager of their staff. With the difficulty in retaining key staff in the current climate, it is even more important for managers to be given some assistance in this area. Many managers are excellent from a technical point of view, but do not have nor have ever been given training as to how to cope with the complexities of managing others. This is particularly evident with Generation Y, whose expectations are completely different from other generations previously (primarily loyalty to friends, not the company). 

Solutions

We examine the organisation and make sure we have a clear understanding of the business as a whole before we make recommendations. Typically for the issues above we would do the following:

• Interviews to determine expectations of roles
• JODs™ - define roles, KPIs and targets, outcomes focussed documentation
• Definition of culture and values of business
• Performance Appraisals in place (online)
• McQuaig profiling – existing staff and definition of requirements for new staff
• Compliance – HR documentation
• Review and recommendation on recruitment and other HR policies and practices

Depending on the size of business, we would work between 1 – 18 months on the implementation of such a program. However we also provide ongoing support as most organisations prefer to use us as an independent point of reference once we have finished implementing the program.